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At dgprime.online, we prioritize customer satisfaction and aim to make your shopping experience smooth and reliable. Our refund and return policy for digital products ensures transparency and clarity, so you can shop with confidence.
1. Refund and returns Policy
- Eligibility for Refunds: Refunds are available for digital products in cases of:
- Technical issues that prevent you from accessing or using the product as described.
- Misleading product information that does not match the product received.
- Non-Refundable Situations:
- Refunds are not available if the product has been downloaded successfully and matches the description on the product page.
- No refunds are provided for change of mind once the product has been accessed.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact Our Support Team: Reach out to us within 14 days of purchase using the contact information provided on our Contact Us page .
- Provide Order Details: Include your order number, the product purchased, and the issue encountered.
- Evaluation and Resolution: Our team will review your request. If approved, we will issue a full refund to the original payment method.
3. Technical Support and Resolution
- Access Issues: If you experience technical issues accessing or downloading a product, please contact us. We will help resolve the issue or offer alternatives if the product remains inaccessible.
- Compatibility: Ensure you have the necessary software or devices to use our products, as refunds will not be issued for compatibility issues.
4. Product Exchanges
In cases where a digital product is defective or does not perform as expected, you may be eligible for an exchange. Contact our support team with details, and we will either help resolve the issue or provide a replacement if needed.
5. Limitations and Final Decisions
We reserve the right to assess refund eligibility on a case-by-case basis. Our primary goal is to ensure satisfaction and fairness, but we will also maintain policies that respect our digital content creators and protect against misuse.
Contact Us
For assistance or questions regarding our Refund and Return Policy, please refer to the contact information on our Contact Us page .